Data deletion

Last updated: July 10, 2026

You can request the deletion of your data at any time — including the data imported from the TikTok, Instagram/Facebook (Meta), and YouTube (Google) integrations. This page explains how to do it, what gets deleted, and how long we take to respond.

1. How to request

1. 1

   Disconnect the social integration in the Platform

   In the Platform panel, open the integrations settings and click Disconnect on the TikTok, Meta, or YouTube account. This revokes our access immediately and discards the stored tokens.

2. 2

   Revoke the app on the network itself (optional, recommended)

   To be sure, also remove the Astarojna Connectapp authorization in the network's settings — on TikTok, under Settings and privacy → Security and permissions → Manage app permissions; on Meta, under Settings → Business integrations (or Apps and websites); on Google/YouTube, at myaccount.google.com/permissions.

3. 3

   Request deletion by email

   Write to contato@astarojna.com with the subject "Data deletion", from your account email, telling us whether you want to delete only the social integration data or close the entire account.

2. What gets deleted

• The access tokens of the connected social accounts (discarded immediately on disconnect).
• The metrics and insights imported from your content (views, reach, likes, comments, saves) and the linked profile information.
• If you choose to close the account: also the account and usage data, as described in the Privacy Policy.

We may retain the minimum necessary to comply with legal obligations (for example, tax records of payments) and, when that happens, the data is blocked for any other purpose. Residual backups are overwritten in the normal cycle (up to 60 days).

3. Response time

Disconnecting the integration is immediate. For email requests, we confirm receipt and complete the deletion within 30 days, letting you know when it is done.

4. Contact

Any questions about data deletion: contato@astarojna.com.